Krystal Integrated Services Ltd

Dear Stakeholders,

it gives me immense pleasure to address you all at the beginning of the new financial year. It is our privilege to share with you our maiden annual report following the successful initial public offering (IPO) and subsequent listing of Krystal Integrated Services on the stock exchanges. We are grateful to our investors and shareholders for placing their invaluable faith in our vision and capabilities.

We are at a transformation phase in our journey. Since our inception in the year 2000, we have evolved from providing security services as single service offering for the rapidly developing real estate market in Mumbai, to becoming a full-spectrum provider of integrated facility management services across India. This expansion has been supported by significant macro-trends like privatisation of airports and development of commercial and retail hubs. The emergence of sprawling geographically dispersed supermarket, Among others. Our company has adeptly navigated a multifaceted diversification strategy, encompassing an array of verticals such as housekeeping, MEP services, waste management amongst others. This judicious expansion has yielded a remarkable operational crescendo, culminating in a formidable presence across 30 branches and 2,487 locations nationwide. Consequently, our market stature has been significantly augmented, and our service repertoire substantially enriched.

The relentless dedication of our 41,061 plus onsite team members, who represents the backbone of Krystal, has empowered us to achieve nearly 100% customer retention last year. Their commitment has been instrumental in enabling us to manage large-scale and multi-locational projects efficiently, such as the comprehensive management of district hospitals across Tamil Nadu.

This past year was particularly momentous due to our successful IPO, which was oversubscribed by 13 times, allowing us to raise Rs. 300.125 crores. This significant achievement has provided us with the capital to enhance our operational capabilities and set the stage for sustained growth. The IPO proceeds are being judiciously utilized towards funding working capital requirements, capital expenditure and other corporate purposes, reflecting our strategic intent to strengthen our market presence and service delivery.

Our journey from a niche service provider to a leader in integrated services has been driven by a commitment to excellence and adaptability. Today, we proudly cater to a broad spectrum of industries including pharmaceuticals, public administration, and banking, with tailored solutions that address the unique needs of each client and sector. Our ability to provide both standalone and bundled services has positioned us as a versatile and reliable partner in the industry.

:fcI am delighted to recognize Krystal's steadfast commitment to giving back to the community •through their CSR initiatives, which have made a significant difference in the lives of children, women, and students.

I am deeply grateful for your continued trust and support, which have been pivotal to our success. We are optimistic about the ongoing fiscal year and remain committed to delivering sustainable value to all our stakeholders.

Thank you once again for your unwavering support. I look forward to continuing our journey together, seizing new opportunities, and achieving greater heights in the years to come.

Thanks and regards,