Dear Shareholders,
The business landscape has been changing at a rapid pace. Even as the
post-pandemic life comes back to normal again, the way businesses operate has
significantly and permanently evolved. What seemed to be situational and exceptional
demands from communication and digital technologies during the pandemic are now proving to
be permanent and essential requirements to fuel the newer ways of doing business. There is
a growing importance being placed on customer-focused business models, accelerated
adoption of cloud infrastructure, unified communications, security solutions, omni-channel
customer experience, and many such digital solutions.
SMEs (Small and Medium Enterprises) account for 90% of enterprises in
India by count but contribute less than 40% to the country's GDP, compared to a nearly 70%
contribution to the GDP by SMEs in developed markets. This represents a massive unlocked
potential for the SMEs in India.
Our endeavour has always been to democratise technology and empower
SMEs in their digital transformation journey by playing the role of a trusted digital
solutions partner. Towards this end, we continued to strengthen our Smart Business
Solutions portfolio with the following launches:
? Smartflo WhatsApp for Business Suite: A key addition to the
overall Smartflo cloud communication suite which enables seamless omni-channel
communication.
? SmartOffice? Business Broadband: A single box solution with
data, voice, security, and productivity tools to help businesses power up without the
hassle of multiple vendors.
? Infrastructure as a Service: A cloud infrastructure portfolio
launched in partnership with Microsoft.
? Smart Cloud Managed Services: A specialised support for every
stage of an organisation's cloud journey.
? Smart Workspace Solutions: A suite of workspace productivity
tools launched in collaboration with Google. This is in addition to our partnership
with Microsoft and Zoom Communications.
? Seqrite Endpoint Security: A complete endpoint security solution
powered by Seqrite, providing intelligent threat protection from cyber threats.
Our mission is to continue to build a comprehensive portfolio of highly
relevant digital solutions which drive the digital transformation journey of businesses.
With the spotlight on our values of 'Faster, Simpler, Closer',
we have created a positive shift in our work culture, fostering better connections amongst
teams and with our customers.
As an organisation, we focused on building our capabilities,
emphasising employee training and professional development, which ensure that we have the
skills and knowledge essential to thrive in a rapidly changing business environment.
As we look back on the year 2022, we are satisfied with the progress we
have made towards building an organisation of the future. Adopting best practices,
implementing new technologies, streamlining processes, and reorganising our teams helped
us build the momentum in our business.
Our performance has been driven by our unique ability to combine our
range of products, technology, and expertise to create significant value for our
customers. This commitment has been recognised with prestigious accolades such as the ones
below:
ET Telecom Award
Best Enterprise Service Provider of the Year Best Digital
Transformation of the Year Best Customer Service
CII DX Award
For Operational Excellence through Digital Transformation
Stevie Asia Pacific Award
Best Customer Service
Overall, we believe that the work we have done this year has laid the
foundation for a robust and empowered organisation of the future.
We are excited for the future and the potential it holds for our
customers, for our organisation and for our employees.
Harjit Singh
Managing Director, Tata Teleservices (Maharashtra) Limited