Bank of Choice Today and Tomorrow
Dear Shareholders,
It gives me immense pleasure to place before you the highlights of your
Bank's performance during FY2024. Details of the achievements and initiatives taken by
your Bank are provided in the Annual Report for FY2024.
Economic Overview
India has registered a strong recovery post pandemic with growth
averaging 8.1% for the 3 year period ended FY2024. The domestic economy has continued
strong momentum with real gross domestic product (GDP) expanding at 7.6% in FY2024 on the
back of buoyant domestic demand. On the supply side, gross value added recorded a growth
of 6.9% in FY2024, driven by manufacturing and construction activity. Inflation moderated
during the year, with average CPI inflation at 5.4% as compared to 6.7% in FY2023.
The economy has exhibited significant resilience in the face of ongoing
geopolitical tensions, supply side disruptions along key shipping lanes and the emergence
of El Nino-Southern Oscillation during the last financial year. Major central banks in
advanced economies and RBI have kept policy rates on hold in the current financial year to
ensure moderating inflation aligned to the mandated inflation targets. With IMF projecting
the world economy to continue growing at 3.2% during 2024, the growth prospects of India
look promising in FY2025.
Against this backdrop, there was overall stability in the financial
sector in India punctuated by brief episodes of volatility in the financial markets. The
banking system saw healthy growth in advances at 20.2% during FY2024. However, with
tightening of interest rates there was natural rise in the rate of interest, including the
deposit rates. As a result, deposit growth lagged the advances growth for most of the
year. Higher economic growth and supportive policy environment kept risks contained with
most of the banks seeing healthy profits and stable asset quality.
Looking ahead, real GDP growth is projected by RBI at 70% in FY2025,
with economic activity backed by improving private demand, the Government's thrust on
infrastructure spending, revival in corporate investment, healthy bank credit and
moderating commodity prices.
Your Bank's Performance
During FY2024, your Bank's business grew at a faster pace than the
previous year, both in deposits and advances. The balance sheet size of your Bank has
crossed H61 Lakh Crore as on March 2024. The market share of your Bank is at 22.55% in
Deposits and 19.06% in Advances.
The overall balance sheet of your Bank has crossed K61 Lakh Crore as on
March end 2024. The market share of your Bank is at 22.55% in Deposits and 19.06% in
Advances.
Deposit Growth
In deposits, your Bank grew by 11.13% to H49.16 Lakh Crore in FY2024,
of which domestic deposits grew by 11.07% to H47.24 Lakh Crore and foreign offices
deposits grew by 12.65% to H1.92 Lakh Crore. Due to the rising interest rate scenario,
term deposits grew at a robust pace of 16.38% to H27.82 Lakh Crore, while CASA deposits
grew at 4.25% to H19.42 Lakh Crore. Your Bank's CASA ratio is at 41.11% as of March FY2024
which is above the industry average of 40.08% (Dec'2023).
Advances Growth Remain Robust
With resilient economic activity, credit demand has remained strong
during FY2024. Your Bank's advances grew by 15.24% to H37.68 Lakh Crore in FY2024.
Domestic loans grew by 16.26% to H32.28 Lakh Crore and foreign offices loans portfolio
grew by 9.47% to H5.39 Lakh Crore. The domestic CD ratio has improved to 68.34% in FY2024.
The domestic retail advances growth is driven by SME advances growth of
20.53% to H4.33 Lakh Crore, followed by Agri Advances, which grew by 1792% to H3.05 Lakh
Crore. The Corporate loan portfolio has grown by 16.17% to H11.38 Lakh Crore. The retail
personal loan portfolio grew by 14.68% to H13.52 Lakh Crore in FY2024, which is 41.9% of
the domestic advances of your Bank. Among the retail personal loans, Xpress credit loans
grew by 14.62% to H3.48 Lakh Crore. Home loans and Auto loans grew by 13.29% to H7.26 Lakh
Crore and by 19.50% to H1.17 Lakh Crore respectively during FY2024. As on March 2024, your
Bank's market share in home loans and Auto loans is at 26.5% and 19.8% respectively.
The growth in advances at foreign offices is led by external commercial
borrowings, Local Credit and Trade Finance business. Growth in customer credit is majorly
contributed by the US, UK, the Middle East, and GIFT City branches.
Investment
Your Bank's total investment book increased by 6.0% to H16.82 Lakh
Crore, of which 96% are domestic investments. Within the domestic investment portfolio,
67.60% is in HTM category while the rest is under AFS & HFT category. The yield on
investment has increased to 7.0% in FY2024 from 6.5% in FY2023.
Profitability
The stellar run in your Bank's profitability continued during the last
financial year. Your Bank declared a standalone net profit of H61,077 Crore in FY2024,
registering a growth of 21.59%. The operating profit of your Bank stood at H93,797 Crore
up by 12.05% from the previous year. Excluding the one-time provisions toward increase in
pension at uniform rate of 50% and Dearness Relief (DR) Neutralisation, the total
provisions of your Bank declined by 23.48% from their levels in March 2024.
The Net Interest Income (NII) of your Bank registered a robust growth
of 10.38% over the previous year at K1,59,876 Crore in FY2024.
The Net Interest Income (NII) of your Bank registered a robust growth
of 10.38% over the previous year at H1,59,876 Crore in FY2024. The domestic NIM of the
Bank stood at 3.43% for FY2024 down by 15 bps while the whole Bank NIM stood at 3.28% for
FY2024 down by 9 bps YoY. Rise in both rupee liquidity and dollar liquidity cost due to
tight monetary policy pursued by central banks across the globe was a major factor
affecting NIM during FY2024.
Your Bank continued its long-term goal of rationalising cost and
improving income streams with control on costs. Even though the cost to income ratio
increased by 179 bps, due to onetime provisioning in FY2024, cost to income (excl. wage
revision & onetime items) ratio declined by 315 bps.
The ROA of your Bank as of March 2024 is 1.04% up by 8 bps YoY while
ROE stood at 20.32% up by 89 bps. There has been a continuous improvement in ROA from
FY2019 onwards.
The ROA of your Bank as of March 2024 is 1.04% up by 8 bps YoY while
ROE stood at 20.32% up by 89 bps. There has been a continuous improvement in ROA from
FY2019 onwards.
Capital
The capital ratios of your Bank continued to improve during the
financial year on the back of better planning, plough back of profit and efficient risk
management of the banking book. CET 1 ratio of your Bank stood at
10.36% in FY2024 and is the highest in the last 10 years. CET1 ratio
improved by 9 bps during the year. The overall Capital Adequacy Ratio (CAR) as at the end
of March 2024 stands at 14.28%, well above the minimum regulatory requirement.
With record profits in FY2024, the capital position of your Bank
remains comfortable to tap future growth opportunities.
Dividend
I am happy to announce that the Board of Directors of your Bank has
declared a dividend of H13.70 per equity share (i.e. 1370%) for the financial year ended
31st March 2024.
H13.70 / equity share
Dividend declared for FY2024 Asset Quality
The sustained focus to contain risk, well supported by broad-based
recovery in economic growth, kept the asset quality robust in FY2024. Gross NPA of your
Bank stood at 2.24%, an improvement of 54 bps YoY while the net NPA stood at 0.57%, an
improvement of 10 bps YoY. The credit cost also fell by 3 bps to 0.29%.
Gross NPA of your Bank stood at 2.24%, an improvement of by 54 bps YoY
while the net NPA stood at 0.57%, improved by 10 bps YoY as of March 2024. The credit cost
also fell by 3 bps to 0.29%.
The improvement in asset quality was seen across all segments, barring
personal segment which saw a marginal uptick in gross NPAs. Overall, gross NPA declined to
H84,276 Crore as of March 2024 from H90,928 Crore in March 2023.
Slippage, which indicates the incremental fall in credit quality during
the year, increased by 10.29% to H20,317 Crore as of March 2024. Despite the rise in
slippages, the slippage ratio declined by 3 bps to 0.62% in March 2024. Furthermore,
marginal rise in slippages during FY2024 was more than matched by good recoveries from
AUCA. The recovery from AUCA accounts stood at H6,934 Crore in FY2024. The Provision
Coverage Ratio (PCR) for the bank stood at 75.02% without AUCA and at 91.89% with AUCA as
of March 2024.
Customer Centricity
Customer centricity is the essence of your Bank, with all branches
committed to customer delight at every step. The ever evolving customer preferences,
especially of the younger population, coupled with increased focus on digital initiatives,
are transforming the retail banking landscape.
Our multichannel delivery model - digital, mobile, ATM, internet,
social media and branches, offers customers a wide choice to carry out transactions, at
any time and place. Your Bank has the largest ATM network in the country, with 63,580
ATMs, including 11,256 Automated Deposit and Withdrawal Machines (ADWMs), as of 31st
March 2024 - with presence even in the most challenging locations including a Floating ATM
at Dal Lake Srinagar, in the tea gardens of Assam, at Khar Dung La Pass, Ladakh, in
Lachen, the last village of North Sikkim at Kedarnath, on the islands of Andaman &
Nicobar and Lakshadweep. On an average, 1.20 Crore transactions are
recorded every day at your Bank's ATMs/ ADWMs and 5.75 Lakh cash
deposit transactions at ADWMs.
On an average, 1.20 Crore transactions are recorded every day at your
Bank's ATMs/ ADWMs and 5.75 Lakh cash deposit transactions at ADWMs.
WhatsApp Banking is yet another customer-centric initiatives by your
Bank which is available in four languages i.e. Hindi, English, Bengali and Tamil.
Your Bank is serving its 38.29 Lakh NRI clientele through 434
Specialised NRI Branches/NRI Intensive Branches in India, with your Bank's foreign offices
and 227 Global Banks as Correspondent Banks.
Your Bank also has tie-ups with 45 Exchange Houses and 5 banks in the
Middle East to facilitate inward remittances to India. During FY2024, your Bank has opened
the following branches/offices: two offices in Sri Lanka, Overseas Subsidiaries (three
branches opened at Lamahi, Beltar and Duhabi of Nepal SBI Bank Ltd, Nepal) and one India
Visa Application Centre at Kushtia, Bangladesh.
38.29 Lakh
NRI clientele through 434 Specialised NRI Branches/
NRI Intensive Branches in India
Technology & Innovation
Your Bank is constantly innovating itself using transformative
technologies like artificial intelligence and machine learning to provide the right
solutions to our diverse clientele. We are not just developing seamless digital products
but are also continuously refining our processes.
Your Bank aims to become the 'Banker to every Business' and has
introduced YONO Business, integrated with digital offerings, designed for seamless
customer experience and convenience which, offers solutions to a whole range of banking
needs.
Your Bank aims to become the 'Banker to every Business' and has
introduced the YONO Business, integrated with digital offerings, designed for seamless
customer experience and convenience, which offers solutions to a whole range of banking
needs - Trade Finance, Forex, Cash Management, Internet Banking, API Banking, PreApproved
Business Loans (PABL), Cash Management and Supply-chain finance. YONO Business has 5.24
Lakh New-To- Digital (NTD) customers onboarded with 66.01 Crore transactions. 2.05 Lakh
current accounts have been opened through YONO Business in FY2024.
Your Bank has also undertaken a complete overhaul of its existing Trade
Finance and International Banking Businesses
ecosystem. Your Bank is also working towards automating many of its
processes through real-time integration with internal and external systems, introducing
AI/ML- driven processes. Your Bank is actively engaging with FinTechs/Start-ups with
unique strength of focused product.
Your Bank's Enterprise Integration Services (EIS) department has
channelised multiple applications like YONO, INB, Mobile Banking etc. by automating their
processes through light-weighted API layer.
5.24 Lakh
NTD customers onboarded with 66.01 Crore transactions routed through
YONO Business
2.05 Lakh
Current accounts opened through YONO Business
Your Bank has its own private cloud named 'Meghdoot', designed to meet
the challenges posed by the rapid technological developments, hosting 400+ applications
including UPI, Kiosk Banking, DBT, Loan Management System applications, Government
Business Solutions.
Financial Inclusion
Your Bank is committed to economic empowerment of all citizens through
activities focusing on financial inclusion. Your Bank pioneered the BC/CSP (Banking
Correspondent - Customer Service Point) model for providing Banking services, not
restricted only to withdrawal payments. At present, 32 financial services are offered from
these CSP outlets.
The Jan Dhan Yojana, Aadhaar, Mobile (JAM) trinity has been the key
enabler in making the DBT story of our country a big success, gaining recognition
globally. In the current year, ~68 Crore DBT credits have been effected.
The Jan Dhan Yojana, Aadhaar, Mobile (JAM) trinity has played a
transformational role in seamlessly delivering the earmarked benefits through DBT (Direct
Benefit Transfer) to the targeted beneficiaries. This channel has been the key enabler in
making the DBT story of our country a big success, gaining recognition globally. In the
current year, ~68 Crore DBT credits have been effected. By bringing the unbanked masses to
the financially included pool, the channel has effectively promoted thrift and saving
habits amongst customers, enabling their financial growth. More than 15 Crore BSBD/PMJDY
accounts have been opened since inception, with total deposits crossing H58,000 Crore.
15+ Crore
BSBD/PMJDY accounts have been opened
The DBT channel is also facilitating the spread of Social Security
cover by way of microinsurance (PMJJBY & PMSBY) and Pension (APY) for large population
who are otherwise excluded from such financial products. Your Bank is the
market leader in PMJJBY, PMSBY and APY amongst all Public Sector Banks.
Focus on empowerment of women has always been the key priority for your Bank and
participation of females in the total enrolments covered by your Bank has been more than
50% under the Social Security Schemes. Your Bank is enhancing its last- mile reach to
ensure inclusion through 82,000 plus CSPs covering most of the country's remote locations.
Your Bank is enhancing its last-mile reach to ensure inclusion through
82,000 plus CSPs covering most of the country's remote locations.
Strategic New Initiatives
During FY2024, your Bank has continued undertaking strategic
initiatives to achieve the long-term objectives set by the Bank. Some of the important
initiatives are:
To mobilise deposits, your Bank has launched products like: (i)
SBI Green Rupee Term Deposit, which aims to mobilise deposits for financing green
initiatives; (ii) SBI We Care Deposit scheme with higher interest rates extended to senior
citizens; and (iii) Sarvottam (Non-Callable Deposit) Term Deposit scheme with higher
interest rates for 1 year and 2 year deposits.
To cater to the needs of different customer segments, 40
Transaction Banking Hubs (TB-Hub) were opened in the top 27 district centres across the
country, for providing comprehensive
solutions for transactions, payments, collections, and other financial
needs.
To tap the untapped potential and ease of customers in digital
loans, your Bank has modified the Pre-Approved Personal Loan (PAPL) product and increased
the maximum loan amount to H15 Lakh, offered digitally through YONO & INB in 4 clicks
only. To increase the auto loans portfolio, your Bank has tied up with major car companies
for offering instant in-principle sanction to customers while booking cars.
Your Bank is one of the stakeholders of the SIDBI-led PSB
consortium, with your Bank's pathbreaking initiative, psbloanin59minutes.com,
providing easy access to loans to SMEs. Instant inprinciple approval generated for
eligible proposals based on GST returns, IT returns and Account Statement. Using the
platform, your Bank is sourcing leads from H1 Lakh to H5 Crore. In FY2024, 17,773 leads
for H10,831 Crore have been sanctioned.
As a part of the Green Initiative towards Sustainable
Development Goals, financing Rooftop Solar Photovoltaic Systems as part of the project
cost is included for Home Loans and is being given due publicity to popularise the product
among customers. To integrate sustainability into your Bank's operations by switching to
renewable power, a product named 'PM Surya Ghar - Loan for Solar Roof Top' has been
designed. Further, an interest rate concession of 25 bps is provided to the builders for
constructing Residential Housing projects and implementing water management, waste
management and solar photovoltaic as a part of the building design under the
sustainability initiative.
Your Bank has worked strategically to reduce and control the
stress in Agr portfolio and as a result, NPAs have come down during FY2024 to singledigit
Agri GNPAs % for the first time Your Bank's Priority Sector Lending (PSL) to Agriculture
segment as well as to sub-segments viz. Small & Margina Farmers, Weaker sections and
noncorporate farmers have increasec substantially during the year.
Corporate Social Responsibility
The primary focus of your Bank's philanthropic push has always been to
make a meaningful and measurable impact on the lives of economically physically and the
less fortunate socially challenged communities.
For FY2024, an amount of H502.32 Crore has been allocated for
undertaking CSF activities by your Bank of which, ar amount of H301.24 Crore is allocated
to SB Foundation for undertaking CSF activities in project mode. Your Bank has undertaken
173 CSF initiatives in 80 Aspirationa Districts during FY2024.
For FY2024, an amount of J502.32 Crore has been allocated for
undertaking CSR activities by your Bank of which, an amount of J301.24 Crore is allocated
to SBI Foundation.
> Various development activities were
i undertaken at pan India level covering all
! the States/UTs: (i) Upgrading Infrastructure
of 232 Govt. Primary Schools, 355
. Anganwadis, 158 Primary Health Centres,
1 75 old age homes and 57 orphanages,
' (ii) Distribution of 2,300 Wheelchairs
l to PwDs, 4,600 Sewing Machines to
underprivileged women and 2.19 Lakh I
Sanitary Pad kits to girl children.
As a part of Swachhata Pakhwada campaign,
, your Bank undertook various country-wide activities including
cleanliness of ; surroundings, beach cleaning, distribution I of jute
bags, organising i no-plastic campaigns, l construction of toilets, etc.
As a part of Swachhata Pakhwada, your Bank undertook various
countrywide activities including cleanliness of surroundings, beach cleaning, distribution
of jute bags, organising no-plastic campaigns, construction of toilets, etc.
Your Bank has also supported the Indian Coast Guard with 6 units of
remote operated self-propelled life buoy crafts, to help fishermen and others who gets
trapped in the ocean currents.
Subsidiaries
Through its subsidiaries, your Bank provides a bouquet of financial
products and services to its customers.
On a consolidated basis, SBI Capital Markets Limited has posted a
profit after tax (PAT) of H1,630.52 Crore for the year ended 31st March 2024 as
against H725.39 Crore in the corresponding previous year. SBICAP Securities Limited (SSL),
a wholly owned subsidiary of SBI Capital Markets Limited and broking arm of the SBI Group
posted a PAT of H1,191.44 Crore during the year ended FY2024 as against H791.52 Crore in
FY2023.
SBI General Insurance Company Limited is one of the fastest-growing
private General Insurance companies in India. Against the industry growth of 12.80%, the
Company achieved 15.90% increase in Gross Direct Premium amounting to H12,554 Crore in
FY2024 and Gross Written Premium of H12,731 Crore. At the end of FY2024, SBI General has
improved its rankings in the industry by entering the top 10 space amongst general
insurers of India.
SBI Life Insurance Company Limited achieved 29.2% growth in total New
Business Premium (NBP) vis-a-vis the industry growth of 2.00%. The company generated a PAT
of H 1,894 Crore in FY2024 against H1,721 Crore in FY2023.
SBI Cards and Payment Services Limited registered PAT of H2,408 Crore
in FY2024 as compared to H2,258 Crore in FY2023.
SBI Funds Management Limited is the fastest-growing AMCs with an
absolute growth of over H1.97 Lakh Crore average AUM during the quarter ended March 2024
vs March 2023. The Company posted a PAT of H2,063 Crore for FY2024 as against H1,331 Crore
in FY2023.
SBI Global Factors Limited, a leading NBFC providing factoring services
for Domestic and International trade, registered a turnover of H6,799 Crore for FY2024 as
compared to turnover of H5,544 Crore in FY2023.
SBI Pension Funds Private Limited has earned net profit of H62.76 Crore
for FY2024. The total Assets Under Management (AUM) of the Company as on 31st
March 2024 is H4,33,385 Crore. The Company maintains lead position among 11 PFMs in terms
of AUM with market share of 36.93%. During FY2024, the Company has onboarded 76 corporates
and added 6,344 NPS subscribers.
Your Bank became the first public sector bank to form an exclusive JV
i.e. SBI Payment Services Private Limited (SBI Payments) for Merchant Acquiring Business
and holds 74% stake in the Company. SBI Payments continues to be one of the largest
acquirers in the country with more than 33.10 Lakh Merchant Payment Acceptance Touch
Points as on 31st March 2024, including 13.67 Lakh POS machines, deployed
across geographies.
SBI Payments continues to be one of the largest acquirers in the
country with more than 33.10 Lakh Merchant Payment Acceptance Touch Points, including
13.67 Lakh POS machines, deployed across geographies.
Awards and Recognition
In lockstep with your Bank's constant endeavour to better the banking
ecosystem through proactively adopting sustainable and globally best practices that foster
value to discerning customer segments, many accolades were awarded during the year. Some
of the awards and accolades received by your Bank during the year FY2024 are:
Your Bank received the Top Performing Bank award under EASE
5.0 of PSBs Reforms Agenda. Your bank featured among the Top 25 Strongest Brands
globally for 2024 - basis Brand Finance Annual Report on most valuable and Global
Brands - Global 500 2024.
Your Bank was recognised as the Best Bank in India for the
year 2023 by Global Finance Magazine at its 30th Annual Best Banks
Awards event held at Marrakech, Morocco during the occasion of 2023 IMF/WB Annual
Meetings held in October 2023.
Your Bank was awarded the Company of the Year Award - 2023 by
the ET Awards for Corporate Excellence 2023. Your bank was adjudged the Most
trusted BFSI Brands 2023-24 by the Economic Times Group.
Your Bank received the Dunn & Bradstreet Award in the
Category - PSU Banks over 4 Lakh Crore assets size at the PSU & Government
Summit 2023.
Your Bank also received the ICAI Awards for Excellence in
Financial Reporting Award.
As a testimony to the unwavering blessings of 50 Crore+ SBI
family members, I humbly acknowledge the honour bestowed as recipient of the
Indian of the Year Award (IOTY) 2023 in the business category at CNN
News18 Awards. This was not possible without your unwavering endorsement of deeds of
citizen SBI.
We consider these recognitions as milestones in our journey towards
constant excellence in everything we do, reaffirming your faith and trust in brand SBI and
thus these are more of stepping stones for us to strive for higher goals that go on to
make the society and communities around us a better place.
Way Forward
FY2024 has been a good year for the banking sector with improved
business performance. However, FY2024 was not without its share of events that have
reinforced the need to exercise continuous vigil. The disruption across major shipping
lanes in Gulf region have implications for Indian exports and their competitiveness. The
onset of El Nino- Southern Oscillation in 2023 disrupted the spatial and temporal pattern
of Indian Monsoon with implications for agriculture and allied sector. This warrants
proactive identification and mitigation of risk in the current financial year particularly
on the climate front where regulatory guidance may come into force in FY2025.
Despite the ongoing geopolitical risks, financial market volatility and
tight monetary policy your Bank's risk management strategy worked optimally to contain the
risk which clearly reflect in your Bank's financial performance. The performance of your
Bank was more than satisfactory and in some respects surpassing expectations. All the key
parameters - profitability, margins, market share, risk management, strategic investment
and customer centricity have improved.
Your Bank has made considerable strides in its digital offerings over
the years. The benefits of investments in digital space are now visible in operating
efficiency, customei experience and 24x7 accessibility o' banking services. Going forward,
your Bank is committed to making result-orientec investments in IT infrastructure and
ensure its safety and reliability. Furthermore efforts will be made to leverage analytics
to expand business, process optimisation and risk mitigation.
All the key parameters - profitability, margins, market share, risk
management, strategic investment and customer centricity have improved.
Going forward, your Bank is committed to making result- oriented
investments in IT infrastructure and ensure its safety and reliability. Furthermore,
efforts will be made to leverage analytics to expand business, process optimisation and
risk mitigation.
s We stay committed to offer excellence in e customer experience, hence
importance e of customer centricity and long-term ;r relationships cannot be overstated. f
k Climate risk which has emerged as an d important area of concern has
gathered e considerable traction among regulators since e last year.
The RBI issued the Draft Disclosure s Framework on Climate-related Financial n
Risks, 2024 in February. Keeping these developments in mind your Bank launched the Green
Rupee Term deposit to mobilise funds for climate related opportunities and to fund the
net-zero transition of the country as committed in Nationally Determined Contribution
submitted to UNFCCC. A robust risk management framework for addressing climate risk is
under process. Your Bank's combined sanctioned limit towards renewables and sustainability
projects stands at H57,532 Crore. The Bank expects that flow of funds towards green
sectors will rise in coming years.
To conclude, your Bank is comfortably placed in terms of growth capital
in the current year. With declining credit cost, opportunities for lending in sunrise
sectors such as sectors identified under the PLI scheme, renewables as well as electric
mobility will be explored to diversify the portfolio. Your Bank has innovated well to
respond to the challenges by grabbing the opportunities posed by the operating
environment.
I am more than hopeful that your Bank's performance in FY2024 will
continue in FY2025 too.
In the words of Mahatma Gandhi,
"In a gentle way, you can shake the world,"
Yours Sincerely,
Dinesh Kumar Khara