Dear Shareholders
I am honoured and proud to report that as always, the year gone by was characterised by
stellar performance, reinforcing the strength of our model of comprehensive diagnostic
services.
As a brand, we continue to enjoy the trust and regard of millions of customers and
satisfy their expectation of high quality diagnostic services at affordable prices. Our
exceptional performance during the year reinforces our commitment for innovation,
operational excellence and customer centric service delivery.
The key role of diagnostics in healthcare is but obvious and service providers shoulder
the crucial responsibility of accurate and reliable diagnosis. The prevalence of chronic
illnesses, lifestyle related diseases and a steady increase in the elderly population have
effectively contributed to a significant rise in demand for quality diagnostic services.
The past year witnessed remarkable growth both in radiology and in pathology and a
sizeable contribution to this was from Non-Covid business, which gained significant
momentum. Added to this, we were able to offer a superior customer experience and define
higher standards of excellence backed by the ability to offer high quality and accurate
services in a customer-centric manner, our motto of business right from the time of
inception.
Leveraging strong performances
Both our new and existing centres benefitted from the upsurge in demand for Non-Covid
diagnostic services, leading to a Non-Covid revenue growth of 19.2% year-on-year. This
reaffirms our capability to sufficiently adapt our services offerings to dynamic trends in
healthcare and thereby sustain and grow the trust of customers and clinicians alike.
Building on the trust our customers have evinced on us as a brand and strengthening our
resolve for customer convenience and comfort at all times, we are consistently continuing
to make systematic investments guided by an intelligently planned expansion strategy.
Cautious concentration on introducing state-of-the-art equipment and the most advanced
technology has enabled us to enhance our service portfolio with unique and high-end tests
and to reduce the chance of human error. Our practice of continuous optimization of
processes has made us progressively move towards operational excellence and to maintain
optimum Turn-Around Time (TAT). We have digitally automated the customer journey from
appointment booking to online report access to make overall customer experience even more
pleasurable and convenient.
Driving sustainable change
Acknowledging the significant impact of our business operations on the society and the
environment, we are consciously working towards minimizing the ecological footprint and
engaging in community development activities. Efficient energy utilization, responsible
management of medical waste and adoption of the right technology-these are our conscious
efforts towards contributing to a better and a more sustainable environment. Also as part
of CSR, we have taken active part in projects promoting education, women empowerment, easy
access to quality healthcare for weaker sections of the society and many such humanitarian
causes.
Way forward
Focussed on research backed, strategic expansion, and a resolve to continually raise
the bar on the standards of quality, we are committed to order our service offerings
in-line with customer needs and in a customer-centric manner. Leveraging on our strong
brand recall, we plan to continue to employ the most advanced technology to offer reliable
and error-free diagnostic services and for optimizing operations. We continuously strive
towards hiring skill and talent that is best-in-class to align our services to the ever
evolving trends in healthcare and the unique needs of our customers.
In closing, I would like to express my heartfelt gratitude to our stakeholders and
patrons, the entire team at Vijaya Diagnostics, our shareholders and the board for its
unwavering support and guidance all throughout.
Regards,
Dr. S. Surendranath Reddy
Executive Chairman.