Alldigi Tech Ltd

Driving in a Transforming World

Dear Stakeholders,

FY25 has been a defining year for Alldigi Tech, anchored in strategic transformation, strong financial results and operational excellence. Our transition from Allsec Technologies Limited to Alldigi Tech Limited marked more than just a name change, it reflected our evolution into a platform-led, future-focused organization aligned with the changing dynamics of work.

We are proud to report another strong set of results, delivering our eighth consecutive quarter-on-quarter growth, culminating in a robust FY25 overall. Revenue increased by 4.7% quarter-on-quarter and 23.2% year-on-year, while EBITDA rose by 12.1% and PAT surged by 30.2% YoY. Our improved productivity enabled targeted investments to strengthen customer relationships and fuel sales/growth initiatives.

During the current financial year, we will expand our global presence from 42 to 69 countries through our EXM platform. We secured 63 new EXM customers, with a 50% YoY growth in ACV. In our CXM business, we delivered 28.4% YoY revenue growth through new customer wins and the addition of strategic lines of business. We successfully modernized our core platforms SmartPay 4, SmartHR and our HCM solutions for Enterprises and SMEs (Buzzily), to enhance scalability, automation and user experience. Additionally, we embedded Al-driven capabilities, across both EXM and CXM, to boost operational intelligence, decision accuracy and cost efficiency.

Business Performance:

Employee Experience Management (EXM)

FY25 was a pivotal year for our EXM business, characterized by platform modernization, customer expansion and scale. Our Smart HR platform was re-engineered with a modern tech stack and an intuitive Ul enhancing end-user experience. We also entered the SME and SaaS segment with Buzzily, further extending our reach and market relevance.

During the year, monthly employee records reached 14.5 lakhs, underscoring delivery reliability and scalability. We added new customers with strong traction across domestic and international markets, achieving 50% higher ACV YoY. Strategic wins in the PSU/Government segment in India and the Philippines marked a milestone in our diversification efforts.

We also broadened our portfolio with HCM SaaS and HR operations outsourcing, aligning with evolving customer needs. Our commitment to delivery excellence was demonstrated by an NPS of 51 and the processing of over 172.4 lakh pay slips, marking an impressive 11.3% YoY growth.

Customer Experience Management (CXM)

Our CXM business delivered a 28.4% YoY growth in revenue, driven by industry diversification and digital innovation. FTE headcount grew by 17.3% YoY, supporting rising customer volumes. As part of strengthening our value proposition, we integrated General Ledger (GL) accounting support, enabling end-to-end customer servicing through improved financial reconciliation and compliance. The healthcare sector remained a strategic growth pillar, with newly added LOBS and successful delivery from our Chennai and Manila centers, reinforcing our global footprint and responsiveness to evolving customer needs.

We continue to deliver high-value services by harnessing advanced Al capabilities like BOT monitoring command centers, omnichannel support and multilingual solutions. As a trusted partner in outsourced services, we excel in customer engagement, sales, retention, and end-to-end support for key industries such as BFSI, Retail, Healthcare, and more.

We also expanded our footprint in North America, reinforcing our position as a scalable & agile CX partner. Our delivery capacity was enhanced via new facilities in Chennai and Manila, further supporting international growth. Customer satisfaction remained a cornerstone, with an NPS of 81, affirming the strength of our service delivery and partnership approach. with Digitide Solutions Ltd.

In FY25, with the approval of Quess Corp Limited's three-way demerger by the NCLT, we commenced a new chapter for our company, as a subsidiary of Digitide Solutions Limited, a global provider of Al-driven digital transformation and business process solutions with operations in over 40 locations across 5 countries. As part of Digitide, Alldigi gains the scale, strategic direction and global market access of a newly focused digital-first enterprise.

Alldigi now operates with enhanced visibility under a unified brand, enabling it to tap into cross-industry synergies, shared talent pools and integrated go-to-market strategies.

Creating Broader Impact

Beyond business performance, our commitment to inclusive growth remains steadfast. In partnership with the Quess Foundation, our CSR programs have positively impacted over 8,000 children across 40 government schools and 28 Anganwadis, advancing digital literacy and foundational education in underserved communities.

Looking

As we step into FY26, our focus remains on sustaining strategic growth, advancing platform intelligence and expanding our global footprint. We are excited about the potential of PulseEXM.ai, an Al personal assistant deeply integrated with EXM platforms, providing smart self-service and a unified experience of various organizational systems for an engaged and productive experience.

Our key priorities for the coming year include expanding into global markets, including the USA, UK, and ANZ, through hybrid delivery models; strengthening our presence in high-impact sectors such as Healthcare, BFSI, and FGT & accelerating SaaS and SME adoption, with continued momentum from Buzzily, elevating platform experience, operational efficiency, and customer satisfaction, and deepening strategic alliances and partner ecosystems for wider market reach.

I extend my heartfelt gratitude to our customers, partners, investors, and most importantly, our employees for their unwavering trust and support. Together, we are shaping the future of work with intelligence, scalability and purpose.