Dr. Lal PathLabs' business strategy is built on the premise that
what is good for the business ought to be good for the people. This rings true especially
for the diagnostic services sector which is pivotal to a majority of healthcare
interventions, health-related decisions and public policies.
The diagnostic services sector is still a highly fragmented market with
the organised sector's market share at just about 17 %.? While the consolidation in
the sector is imminent and happening, we as major players have a greater responsibility to
bear. This responsibility is underpinned by the prospects for supercharged growth for the
Indian economy. It is imperative that the country's populace stays healthy to realise
this growth. Considering the majority of this populace is based in the rural and
semi-urban parts of the country, our presence in these markets open a plethora of
opportunities for us to serve these communities. I am happy to note that we are doing this
with our business operations and CSR interventions.
Driving Precision through Technology
We have ensured precision in diagnostics and service delivery by
adopting cutting-edge technology today, in preparedness for patient needs tomorrow. This
has helped us adopt technology holistically, across the operational chain. End-to-end
digitalisation of all our patient touchpoints has brought us closer to our customers by
way of personalisation and customisation. We have done this through dedicated applications
for sample collection, logistics and service delivery. We use machine
learningandartificialintelligence to seamlessly interact and interpret data for greater
patient experience. This has enabled us to seamlessly interlink our regional laboratories,
patient service centres and pick-up points across urban, tier II, tier III regions and
beyond. Our laboratory testing excellence has kept ahead of technology advancements with
genomics testing, AI-based specialty diagnostics for advanced screening for certain
cancers, rare diseases, organ transplants, etc. We have also ramped up our hardware to
support digitalisation and get up to speed with our growth and scale.
Driving Purpose through CSR
As a leading player in the diagnostics sector, we apply our expertise
to connect our services to people in semi-urban and rural areas, through capacity-building
in the rural areas, bridging the gap in the availability of skilled professionals to serve
in the diagnostic sector and providing employment opportunities. We have invested in CSR
programs on preventive healthcare measures, especially in the interiors of the country, to
generate awareness on good health, well-being and prevention of non-communicable and
communicable diseases.
Living our Purpose
Our CSR programs target marginalised communities and address the
following focus areas –
Skilling
Skilling and employment of youth to serve in the healthcare sector as
phlebotomists.
Public Health
• P reventive healthcare campaigns, capacity building,
telemedicine and connecting the community with healthcare service in rural and remote
areas.
• Comprehensive health education with a focus on non-communicable
diseases, to promote healthcare awareness.
• Enhancing the effectiveness of Government healthcare programs
through our support and reach, especially providing nutritional support to TB patients
under Ni-Kshay Mitra Program of the Ministry of Health & Family Welfare, Government of
India.
• Reducing the gap in quality healthcare access to people with
chronic diseases and communicable diseases.
• Providing medical intervention through partnerships and
collaborations enabling access to quality healthcare for economically challenged people.
• Supporting children with disabilities and their parents through
the occupational therapy centres, to make them independent and bring about normalcy in
their lives.
Healthcare Research
• C reating thought leadership in healthcare by taking a
multi-pronged approach through healthcare research by establishing a professorial chair at
IIM-Ahmedabad.
Our social interventions for the community address key Sustainable
Development Goals (SDGs) and we have attempted to bring about healthcare equity among a
diverse group of beneficiaries.
At Lal PathLabs Foundation, we have successfully lived our purpose
through unique CSR interventions by creating a pool of phlebotomists from rural areas,
leveraging our digitalising efforts for telemedicine and healthcare linkages,
strengthening public health centres in the rural areas by working alongside healthcare
officials, and most of all, rising to the nation's call whenever the need arises.
Our CSR efforts bring a wholeness to our business purpose, the two we
believe, are truly interlinked. I thank our teams who are driving LPL Foundation's
agenda. I do hope to continue with full steam to transform the lives of people in rural
and economically backward societies, bringing about good health and well-being to where it
matters most.
Yours sincerely,
(Hony) Brig Dr. Arvind Lal
Executive Chairman